福建开放大学2022年秋《管理英语3》（本科）单元自测7试题及答案

[主观题] — I'd like to take a look first at those structural support beams that were going

[单选题] () about it now?
Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

[主观题] The products of this company are always _________ to standard, they have very strict q

[主观题] Then the situation _____________ worse by human error because of the lack of proper tr

[单选题] Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.

[主观题] 听力理解。听对话录音， 根据对话内容， 找出“Column A” 中的各方是如何应对产品质量问题的（每题 10 分）。
Column AColumn B Customers 1 2. The store 2 3.The purchasing department 3 4. The manager 4 5. Frank5
(1) . __1__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(2) . __2__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(3) . __3__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(4) . __4__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(5) . __5__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager